FAQ - The Pitch Workspace

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We’ve collected answers to some of the most frequently asked questions here. For further help, feel free to chat with us now.

Q: What is The Pitch Workspace?
A:

The Pitch is a flexible new workspace created to help you win the workday. Featuring private offices, coworking memberships and meeting rooms, we provide pro-level technology and services to help you strengthen your team, support business growth and perform your best.

 

Q: What is The Pitch Workspace’s response to the novel coronavirus (COVID-19)?
A:

A NOTE ON OUR RESPONSE TO COVID-19
The health and well-being of members and visitors is of the utmost importance to us. To ensure everyone feels safe, we have implemented the following measures:
– Workspace and common area social distancing and buffering with plants and space dividers
– Safe behavior reinforcement signage in common areas
– Cross-traffic avoidance wayfinding recommendations
– Sanitation station points distributed throughout the common areas
– Enhanced cleaning practices for all high traffic and common areas

Q: What are the different memberships offered at The Pitch Workspace?
A:

– Private Offices
– Dedicated Desks
– Flex Desks
– Virtual Address Packages
– Day Passes
– Hourly Passes
– Meeting Rooms
– Event Space

View Products & Services

Q: Can I use the business address to register my company?
A:

Absolutely! Once you have been approved for membership and a services agreement has been officially signed, you may register your business.

Upon Termination: Upon termination of membership with The Pitch Workspace, the address is no longer a valid business address and must be removed from all company collateral. Additionally, all member mail and courier will be returned to sender immediately following the termination date.

Q: What is the service retainer? Is it refundable?
A:

The service retainer is also referred to as the security deposit. This is a one-time fee paid prior to your move-in and is held throughout the duration of your membership. It is a liability and security requirement if there is significant damage made to the property or you default on your payment.

At The Pitch Workspace, we require a service retainer for workspace solutions and memberships that include 24/7 access. These are: Private Offices and Dedicated Desk memberships. The value of a service retainer is equivalent to one month’s membership and can be requested for return with written notice upon termination of service agreement.

Q: Is there a setup fee at The Pitch Workspace? Why is it charged?
A:

– Virtual Address Setup Fee: One-time setup fee of $100
– Flex Desk Setup Fee: One-time setup fee of $100
– Dedicated Desk Setup Fee: One-time setup fee of $100
– Private Office: One-time setup fee of $250/person

This fee includes a personalized account setup, access card, suite key, building security clearance, enterprise grade IT, office furniture set-up and a seamless move-in with The Pitch Workspace team oversight (respective to membership).

Q: How do I book a meeting room and when will I be charged?
A:

You can easily book through your client portal and select your preferred meeting room for your specified date and time; subject to availability. Members are notified to pre-purchase credits to replenish their credit allowance towards meeting rooms and will only be billed at the time of credit purchase.

Q: Is there a ‘Pause’ option to freeze my membership?
A:

Yes! Clients are eligible to pause their membership after 60 days of membership from commencement date. Account pause is applicable to coworking (flex desk and dedicated desk) and virtual clients only.

Terms:
– During account pause, all mail will be held without notification and calls will go directly to voicemail (if applicable)
– Access to use of the premises is denied
– Pause fee is $10/month
– Pause request must be made 30 days in advance in writing to the The Pitch Workspace team
– Pause is limited to 2 months total within 1-year period
– Should you wish to terminate your account, you must be an active client for termination after pause

Q: If my meeting room booking goes over time, is that okay?
A:

We understand meetings can go over, from time to time. Should your meeting go over your booking time, please advise The Pitch Workspace team and provide a courtesy notice 15 minutes ahead of time to those who may be waiting to use the space. Should a scheduling conflict with another meeting arise, The Pitch Workspace team would be happy to assist in relocating your meeting to another suitable room.

Q: How far in advance can I book out a meeting room?
A:

You can reserve a meeting room as far out in advance as you need. If you are interested in scheduling recurring meetings on a weekly or monthly basis, please inquire with The Pitch Workspace Community Manager to coordinate.

Q: How do I refer a company to be a member at The Pitch Workspace and what are the benefits?
A:

We offer a host of referral incentives. See details below:
Virtual and Coworking
$100 Virtual
$200 Flex Desk
$300 Dedicated Desk

Office
$1,000+ Office

Terms and Conditions:
1. Any signed agreements after a 6-month introduction are not valid for a commission payout
2. Commission can be paid in the form of an AMEX Gift Card or Rent Credit ONLY
3. Referral must be made in writing via email or noted by inquiry upon initial contact
4. Referral payment made within 30 days of meeting above requirement or credit to be included on the following invoice

Virtual and Coworking:
Commission to be paid after client has paid 1 month rent in full (discounted period is not an eligible period if applicable)

Q: What kind of events does The Pitch Workspace host?
A:

The Pitch Workspace has rotating community events on a weekly basis. Given the current external climate surrounding COVID-19, all events have been placed on a temporary pause until it is safe to resume large group activities.

Q: What is The Pitch Workspace’s Membership cancellation policy?
A:

For all Virtual Address and Coworking memberships (Dedicated Desk/Flex Desk) on month-to-month term commitments, we require a 30-days in advance written notice to be given for termination of services to take effect on the last business day of the pertinent billing-cycle. Should the need to cancel your membership be a temporary request, please refer to our ‘Pause Agreement’ options and terms. However, the ability to rescind the request is always available to you any time prior to the upcoming billing cycle.

Q: What is The Pitch Workspace’s guest policy?
A:

Members are more than welcome to bring guests and out-of-town team members to The Pitch Workspace. The Pitch Workspace team members continuously monitor the safety and floor operations each day and ask that all Members provide their guests’ names and details for registration with the site’s management team, who will then provide it to building security during normal business hours. Outside of normal business hours (9 AM to 5 PM), all Members must receive their guests at the main point of entry, as access to the building and usage of the elevators will be restricted to active fobs. Additionally, all guests must be accompanied by Member when on-site in the general common areas.

Q: What is The Pitch Workspace’s photo/film request policy?
A:

We support creativity and bringing your ideas to life. Please inquire with The Pitch Workspace Community Managers to learn how we can accommodate your photo/film request requirements.

Q: Can I leave my belongings at The Pitch Workspace?
A:

We strive to provide a safe and productive working environment, with monitored common spaces to prevent any acts that may breach policy, such as theft. However, any belongings left in the communal areas must be done so with caution. Dedicated Desk and Private Office memberships provide freedom from risk as they only allow restricted access to the respective primary account holder.

Q: What is The Pitch Workspace’s hours of operation?
A:

Business hours are 9:00am – 5:00pm, Monday to Friday.

Q: Do you have office supplies for purchase?
A:

Yes, of course! We carry a variety of office supplies, available for purchase at Reception.

Q: Are there rules and expectations for members and guests of members when on The Pitch Workspace properties?
A:

Please reference our house rules. If you do not have this available, please contact The Pitch Workspace team to provide.

Q: Is there a dress code policy?
A:

While staying committed to maintaining a professional work environment, The Pitch Workspace requests that all Members and guests wear ‘business casual’ attire.

Q: When is my service retainer due? When is my first month’s membership due?
A:

The service retainer and setup fees are due at signing of The Pitch Workspace services agreement. First month’s rent will not be due until the first day of move-in to the workspace.

Q: Are there any late fee penalties? If so, when are they applied?
A:

Rent payments are due on the 1st day of the month, with a grace period that allows payments to be made until the 5th day of each month. After the 5th, a 5% late fee will be assessed to the outstanding balance. Should the 5th fall on a weekend, payment will be due by end of day on the following business day.

Q: When are monthly payments due?
A:

Monthly payments are due on the first business day of every month.

Q: Will I receive a receipt or notice once my monthly payment has been received?
A:

Yes, you will always receive a receipt of successful or unsuccessful payment when remitting monthly payments. Should you need additional confirmation of payment, please inquire with The Pitch Workspace Management team.

Q: What payment methods are accepted? How can I change or update my payment method information?
A:

As a client, you can update your payment method at any time within your client portal. Acceptable payment methods are:

– Credit Card (Preferred for Virtual Office/Coworking Memberships)
– Direct Debit
– EFT – Electronic Transfer of Funds

Q: How can I update the address listed on my invoice?
A:

In the Member Portal.

Q: How can I view my past/current invoices?
A:

In the Member Portal.

Q: Am I able to update my company name if needed?
A:

Should you need to make a change to your company name, the account manager will need to provide notice in writing to the team and they will be able to update on your behalf.

Q: What is Dedicated Bandwidth?
A:

Dedicated Bandwidth is an enterprise-grade internet solution reserved for the use of an individual business. Dedicated Bandwidth ensures businesses are always receiving the same high data throughput without any delay or interference.

Q: How do I connect my device to the Wi-Fi?
A:

Once you are a Member, The Pitch Workspace Community Manager will provide you with personalized credentials to log in to your dedicated wireless network.

Q: I forgot my Wi-Fi credentials. Where can I find them?
A:

Upon receiving your login credentials to your dedicated wireless network, you will only need to log in once for your device to register to the internet going forward. Should you have a new device and forget your wireless credentials, please escalate to The Pitch Workspace team for further assistance.

Q: Am I able to change my Wi-Fi password?
A:

You are not able to change your Wi-Fi password directly. However, you may ask The Pitch Workspace team to change on your behalf if needed.

Q: Is there a separate wireless network that visitors should use?
A:

Yes! The guest wireless network is accessible for all The Pitch Workspace visitors. Simply select the guest network, fill in the prompted fields and you’ll be good to go!

Please note, all users of the guest network will be timed out after 4 hours. You may log in again should you want to extend usage.

Q: Am I able to register my own guests with building security?
A:

Members are not able to register their own guests with building security. Should you like to register a guest to access The Pitch Workspace, please inform The Pitch Workspace team of their full names for guest registration within our building security system.

Q: If I have a new team member, how can I set them up with building access?
A:

That’s great to hear! Simply inform The Pitch Workspace Community Manager of your new team member and when they will start, along with any additional workspace requirements that may need to be set up prior to their commencement date.

Q: What is The Pitch Workspace’s mail and package handling policy?
A:

All received mail parcels are delivered to Member offices the same day they are received, with packages being secured in our mail room pending pickup by the recipient. For all Virtual Address members, all received mail parcels and packages will be stored and locked securely at reception for pickup and/or mail redirection.

See The Pitch Workspace Services Directory for more information.

Q: How do I get notified of a Mail and Package delivery?
A:

You will receive a complimentary email notification that you have received mail and/or a package.

Q: What do I do if I lost my access badge?
A:

If you misplaced your access badge, please notify The Pitch Workspace Team immediately for deactivation. We would be happy to reconfigure a new personal access badge for your use.
Replacement access badge: $50

Q: What do I do if I need to use the freight elevator?
A:

If you need to utilize the freight elevator, please provide your preferred availability to The Pitch Workspace team so they can coordinate on your behalf with building security. If a contracted third-party vendor requires use of the freight elevator, please provide The Pitch Workspace with a Certificate of Insurance (COI) from your vendor for confirmation of accessibility and liability. Your freight elevator is only confirmed once you have received confirmation in writing from the team and are notified of a reservation fee if applicable.

Q: How often will my office be cleaned?
A:

During business hours, the building housekeeping staff and The Pitch Workspace team will ensure the upkeep of all common areas while sanitizing high traffic areas regularly. All common areas are cleaned thoroughly and regularly during afterhours. For security purposes, private offices are accessible only by the respective tenants. However, cleaning supplies may be requested at the Reception Desk, including the vacuum cleaner, magic erasers, carpet and glass cleaners.

Q: How do I access the building during afterhours?
A:

All clients with full-time access, will be able to access the building at any given time. Non-fulltime access clients will not be able to access the building or space.

Q: How can I add or remove The Pitch Workspace furniture from my office?
A:

All furniture removal or additions must be coordinated with The Pitch Workspace team, with advance notice.

Q: Can I bring my own furniture?
A:

Absolutely! You are more than welcome to bring in your own furniture. Please keep in mind, depending on the type and size of furniture you would like to move-in, you may require the use of the freight elevator. The Pitch Workspace team would be more than happy to coordinate with building security prior to your move-in.

Q: I need more space. Am I able to upgrade my office?
A:

The beauty of operating in a flexible workspace is knowing that you have the flexibility to upgrade and/or add to your space as your needs change, at any time. Should you like to upgrade your office, add more furniture, or modify your existing office, please contact The Pitch Workspace Management team for available options.

Q: How do I submit an inquiry?
A:

Directly through our website.

Q: How do I get on your broker mailing list?
A:

Please email team@thepitchworkspace.com to request a subscription.

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